Below are frequently asked questions; you may find the answer for yourself.
Got Questions? We’ve Got Answers! Dive below into our comprehensive Lex Tec FAQs section where you’ll find detailed responses to the most common queries about our products, services, and policies. Whether you’re curious about order processes, product specifics, or partnership opportunities, our FAQs are designed to provide you with quick, clear, and helpful information.
Ordering, Order Status & Account Info
Website Navigation: Visit Lex Tec’s website. Familiarize yourself with the layout, especially the product categories and the search bar.
Finding Products: Utilize the categories or the search bar to locate the items you’re interested in. Take note of product specifications and prices.
Adding to Cart: For each product you wish to buy, select the quantity and click ‘Add to Cart.’ This will save your selections for purchase.
Checkout Process: After selecting all desired items, go to your cart and choose ‘Checkout.’ This will initiate the purchasing process.
Account Registration/Login: You might need to create an account if you’re a new user. If you already have an account, log in.
Entering Details: Fill in necessary information like shipping address and payment method. Ensure all details are accurate to avoid any issues with your order.
Order Review and Confirmation: Finally, review all the details of your order, including items, shipping, and payment information. Confirm the order to finalize the purchase.
After confirming your order on Lex Tec’s website, follow the following order confirmation step.
Order Acknowledgment: You will receive an email confirming your order, including a summary of the items purchased and other relevant details.
Order Processing: The company initiates order processing after confirming payment, which involves preparing and packaging items.
Shipping Notification: Once your order is dispatched, you’ll receive a notification, often with a tracking number, to monitor the delivery status.
Delivery: The order is shipped to the address you provided. Delivery times may vary based on location and shipping options selected.
After-Sales Support: If you have any issues or questions about your order, contact Lex Tec’s customer service for assistance.
Our website prioritizes your online safety and data security. We ensure this through several measures:
SSL Certification: Our website is SSL certified, providing a secure connection by encrypting the data exchanged between your device and our site, protecting sensitive information like your personal and payment details.
Captcha Integration: To prevent automated spam and abuse, we’ve integrated captcha on our platform. This helps in distinguishing between real users and automated bots, enhancing overall security.
Premium Plugins: We use high-quality, premium plugins for additional layers of security. These plugins are regularly updated to address any vulnerabilities and keep the site protected against new threats.
By implementing these features, we strive to offer a secure and trustworthy online shopping experience.
To search for specific products like cables, network products, and Adapters & Connectors on Lex Tec’s website, here’s a detailed guide:
Initial Search: Start by typing your product keywords (e.g., “cables,” “network products,” “adapters & connectors”) into the search bar. This will provide a quick list of relevant items.
Category Exploration: Navigate to the specific categories dedicated to these types of products. Categories are usually organized to help you find product types easily.
Utilize Filters: Use filters to refine your results once in a category or after a search. Filters can include type, brand, price range, etc., helping you narrow down to exactly what you need.
Product Comparison: In the search results, you can compare different products. Look at the specifications, prices, and reviews to make an informed decision.
Detailed Product Information: Click on any product to get a detailed description, technical specifications, compatibility information, and more.
Assistance and Queries: If you need more help or specific information, use the contact or support options on the website.
This process should help you find and select products efficiently on Lex Tec’s website.
Purchase orders at Lex Tec are a straightforward process designed for the convenience of business and individual clients. When you place a purchase order, it’s treated as a commitment to buy specific products or services under agreed terms and conditions. It’s important to ensure that your purchase order includes accurate details about the products, quantities, pricing, and delivery instructions.
Lex Tec is located in Markham, Ontario. For detailed directions, a map of the office location, and contact numbers, please visit the Contact Us page on the website. This page provides essential information for reaching out or visiting their office.
Currently, on Lex Tec’s product pages, tags such as ‘Free Shipping,’ ‘On Sale,’ ‘Clearance,’ ‘Holiday,’ or ‘OEM’ are not present. Including such tags could potentially enhance user experience by providing quick, visual cues about the nature of the products, such as special offers, seasonal items, or shipping perks. This suggestion is valuable for website improvement
To change the email associated with your account on Lex Tec’s website, please follow these steps:
Log into Your Account: Access the website and log in with your current credentials.
Access Account Settings: Navigate to your account settings or profile page.
Edit Email Address: Locate the section where your email is listed, and select the option to edit or change it.
Enter New Email: Input your new email address and confirm any necessary details.
Save Changes: Ensure you save the changes to update your account information.
Email Verification: You might receive a verification email at your new address. Follow any instructions to verify the change.
To reset your password on Lex Tec’s website, you typically need to follow these steps:
Go to the login section of the website.
Find and click on the ‘Lost Your Password’ or ‘Reset Password’ link.
Enter your email address associated with the account.
Follow the instructions sent to your email to reset your password.
If these options do not resolve the issue, please give us a call at (905) 475 9979 or send us an inquiry at lextec@lextec.com
The option to subscribe or unsubscribe from Lex Tec’s newsletters is in the website’s footer. Scroll to the bottom of any page on the Lex Tec website, find the newsletter section, and follow the prompts to either subscribe by entering your email or unsubscribe if you’re already receiving the newsletters.
To turn a guest checkout order into an account on Lex Tec’s website, you’ll typically need to follow these steps:
Complete Your Guest Checkout: Finish your order as a guest.
Sign Up for an Account: After the order, look for an option to create an account. This might be offered at the end of the checkout process or in a follow-up email.
Use the Same Email: Ensure to use the same email address you used for the guest checkout when creating the account.
To change your billing and shipping addresses in the ‘My Account’ section of Lex Tec’s website, follow these descriptive steps:
Log In: Sign in to your Lex Tec account with your username and password.
Access My Account: Navigate to the ‘My Account’ section once logged in.
Select Addresses: In ‘My Account,’ find and select the ‘Addresses’ option. This will take you to a section to view and edit your saved addresses.
Edit Addresses: You can change your billing and shipping addresses here. Select the appropriate address to edit.
Enter New Details: Update the address fields with your new information. Ensure accuracy to prevent any shipping or billing issues.
Save Changes: After entering your new address and phone number, save the changes to update your account details.
Confirm Update: It’s a good idea to check that your changes have been successfully saved and are displayed correctly.
To cancel an order online at Lex Tec:
Access Your Account: Log into your account on the Lex Tec website.
Review Order History: Navigate to the section listing your past and current orders.
Select the Order: Find the order you wish to cancel and click on it to view details.
Cancel the Order: Look for an option to cancel the order. This could be a button or link saying ‘Cancel Order.’
Contact Customer Service: If you can’t cancel directly through the website or if the order is already being processed, contact Lex Tec’s customer service for assistance.
To change or cancel your order on Lex Tec’s website, you should log into your account, review your order history, and select the order you want to modify. If the website provides an option to cancel or change the order directly, use it. Otherwise, you may need to contact Lex Tec’s customer service for assistance, especially if the order is already being processed.
If the status of your order on Lex Tec’s website indicates “awaiting stock,” it generally means that the item you ordered is currently out of stock, and the company is waiting for new inventory to fulfill your order. This status is standard in retail and online shopping when demand exceeds supply or there’s a delay in restocking certain products. The order will likely be processed and shipped once the item is back in stock. For more specific information or updates on your order’s status, it’s advisable to contact Lex Tec’s customer service.
To apply a coupon on Lex Tec’s website, you must typically enter the coupon code during checkout. After selecting your products and proceeding to checkout, look for a field labelled ‘Coupon Code’. Enter your coupon code here and apply it to your order. The discount or offer associated with the coupon should be reflected in your order total.
To become a reseller with Lex Tec, you must register on the website. This involves providing your personal details, mobile number, email address, and company information, including your company’s name and address. As a Lex Tec reseller, you can benefit from special discounts on bulk orders, access to a wide range of products, competitive pricing, priority support, and marketing resources. Moreover, being a reseller offers opportunities for networking and access to the latest product updates. You can find more information and register to become a reseller on Lex Tec’s Reseller Registration page:
Payment & Prices
To get a Price Quotation, Email us at lextec@lextec.com
Lex Tec does not state a minimum purchase requirement for individual orders. They focus on offering competitive wholesale prices and bulk purchase discounts, which suggests a business model geared towards larger orders, especially for resellers or businesses. However, no specific minimum purchase information is provided for retail customers or smaller orders.
The tax rate for orders from Lex Tec varies based on your location in Canada. The rates are:
– 5% GST in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.
– 13% HST in Ontario.
– 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.
These rates are applied according to the provincial or territorial tax regulations where the order is shipped. The tax will be determined during the checkout process for the most accurate calculation.
For orders placed with Lex Tec, First Nations individuals can be exempt from GST & HST when delivering to their reserve in various Canadian provinces, provided they present a valid Indian Status card. This exemption generally applies except for Inuit and Métis. In provinces like Alberta, British Columbia, and Quebec, specific rules apply regarding online purchases and local pickups. Ontario, however, may not offer this exemption for online purchases. Similar exemptions are available under certain conditions in Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. Please refer to the respective provincial government websites and the Canada Revenue Agency’s guidelines for the most accurate and detailed information.
To obtain a copy of your invoice from Lex Tec, follow these steps:
Log into Your Account: Access your account on the Lex Tec website using your login credentials.
Access Order History: Once logged in, navigate to the section where your past orders are listed. This is often labelled as ‘Order History’ or ‘My Orders.’
Find Your Order: Locate the order for which you need the invoice.
Download Invoice: There should be an option to view and download the invoice for each order. This might be in the form of a link or a button.
At Lex Tec, the accepted methods of payment include:
Credit Cards: You can use major credit cards such as Visa, MasterCard, and American Express for purchases.
PayPal is also accepted, providing a convenient and secure way to pay online.
These options ensure a flexible and secure transaction process for your purchases on Lex Tec’s website.
When purchasing on Lex Tec’s website, transactions are typically conducted in Canadian Dollars (CAD), as the company is based in Canada. This means that your payment will be processed and charged in CAD.
To apply for store credit Email us at lextec@lextec.com
To pay by Interac Email Money Transfer (e-Transfer) Email us at lextec@lextec.com
To pay an order by cheque, Email us at lextec@lextec.com
To change your credit card information on your Lex Tec account, follow these steps:
Log into Your Account: Visit Lex Tec’s website and log in with your account credentials.
Navigate to Account Settings: Access the website section where you can view and edit your account details, labelled ‘Payment Methods.’
Update Payment Information: Locate the credit card details. Here, you can edit or update your existing credit card information.
Enter New Card Details: Input your new credit card information, including your card number, expiration date, and CVC.
Save Changes: Confirm and save the changes to update your account with the new credit card information.
Verify the Update: It’s a good practice to verify that your changes have been successfully saved and are correctly reflected in your account.
For various reasons, orders may be cancelled due to issues with credit card payments. Common reasons include:
Insufficient Funds: Your credit card may need more available credit to cover the purchase cost.
Expired Credit Card: If your credit card has expired, the payment cannot be processed successfully.
Incorrect Billing Information: Ensure that the billing information provided during checkout matches the information associated with your credit card.
Security Concerns: Sometimes, our payment processor may flag transactions as potentially fraudulent. This could be due to unusual activity or discrepancies in the provided information.
If your order was cancelled due to a credit card issue, we recommend double-checking your payment information and trying again. If the problem persists, please contact your bank or credit card issuer for further assistance. If you continue to experience difficulties, our customer support team is available to help resolve any issues you may encounter.
If you have further queries about this issue, Email us at lextec@lextec.com
Shipping Methods
Lex Tec primarily ships to locations within Canada. As a Canada-based company, their shipping services are focused on Canadian provinces and territories.
At Lex Tec, we prioritize the timely processing and delivery of your orders. Our orders are processed at our Markham warehouse from Monday to Friday. Orders received before 2:30 pm are usually shipped out on the same day, ensuring prompt dispatch. For orders placed on weekends or holidays, we typically process them on the next business day. Please note that shipping costs and delivery times can vary based on your location and the shipping options you select. Rest assured, we are committed to getting your order quickly.
To track your order, visit Purolator’s Track a Shipment
At Lex Tec, we ensure efficient processing and dispatch of your orders. Orders are processed at our Markham warehouse from Monday to Friday. For orders received before 2:30 pm, we aim to ship them out on the same day for quick dispatch. Orders placed on weekends or holidays are typically processed the following business day.
We provide several shipping options besides in-store pickup to accommodate your needs. These include Purolator Express 10:30 AM, Purolator Ground, and Purolator Express. Please note that the shipping charges for these options may vary depending on the weight of the package. This lets you choose the best shipping method that suits your schedule and budget. The total will be calculated at checkout based on your specific order and location for precise shipping charges and estimated delivery times.
LexTec.com is proud to partner with Purolator for shipping services, ensuring reliable and efficient delivery for all our customer’s orders across Canada and beyond.
For further information, Email us at lextec@lextec.com
Yes, at Lex Tec, you can ship your order to a different address than your billing address. During the checkout process, you will have the option to enter a separate shipping address. This feature is particularly useful if you purchase a gift for someone else or need the order delivered to your workplace or another location. Ensure the shipping address is correctly entered to avoid any delivery issues.
If you’ve received the wrong item(s) in your order from Lex Tec, follow these steps:
Check Your Order: First, verify your order details to confirm that the item received differs from what was ordered.
Contact Customer Service: Contact Lex Tec’s customer service team immediately. Provide them with your order number, the details of the item you received, and the item you originally ordered.
Follow Instructions: Lex Tec’s customer service will guide you through returning the incorrect item and obtaining the correct one. This may involve shipping the wrong item back, often with a return label provided by the company.
Keep Documentation: Retain all receipts, emails, and any other documentation related to the order and the process of resolving the issue.
Wait for the Correct Item: Lex Tec should send you the correct item once the return process is initiated.
Once your order is processed and sent to the courier, the tracking number can take up to 24 hours to provide any kind of information.
If your order from Lex Tec is delayed, remember that most orders are delivered on time. Delays can occur due to high demand, shipping challenges, or product availability issues. If you’re experiencing a delay, check the tracking details and contact Lex Tec’s customer service for assistance. Lex Tec is committed to efficient order fulfillment.
Return & Refunds
Please take note of the following return policy for non-custom or special order items:
– Returns are accepted within 30 days from the original purchase date.
– The initial shipping charge, if applicable, is non-refundable.
– The customer is responsible for all return shipping charges.
– To initiate a return, kindly contact us via email at christine@lextec.com or call us at (905) 475-9979.
– Our office hours are Monday to Friday, 8:30 am to 5 pm. We will promptly respond to your email.
– All returned items must be unused and in their original packaging.
– Please note that consumable goods, such as batteries, are not eligible for returns.
To initiate a return, please get in touch with us via email at christine@lextec.com or call us at (905) 475-9979. Our office hours are Monday to Friday, from 8:30 am to 5 pm. We will respond to your email as soon as possible.
Navigating on Shop page
Start by navigating to the shop page, where you’ll see a range of filter options on the side or top of the page, depending on the layout. Look for the filter labelled “Product Type.” This filter lists different categories of products available on the site. Selecting one or more of these categories will automatically update the page to show only the products that fit the selected type(s).
When you’re on the shop page, look for the price filter option, which is usually indicated by a slider or a set of predefined range options. Adjusting this filter to match your budget range will automatically update the page to only show the products that fall within the selected price interval.
You can easily utilize the dedicated filter to find deals and discounts on the Lex Tec shop page. Navigate to the shop section and look for a filter labelled explicitly as “Deals & Discounts.” By selecting this option, the website will automatically filter and display only the products offered at promotional prices or with special discounts.
On Lex Tec, you can easily utilize the colour filter to find products in your preferred colour. This filter is designed to help narrow down your search results to items that match your specific colour preference.
Yes, at Lex Tec, it is possible to select products based on their length. This feature is particularly useful for items where length is a crucial specification, such as cables or fabric materials.
When you’re browsing the shop page, look for the brand filter option. This allows you to select one or more brands that you’re interested in. Once you apply this filter, the page will refresh to show only the products from the selected brands, helping you easily find items from the manufacturers you trust and prefer.
Utilize the availability filter on Lex Tec to effortlessly check the stock status of items. This filter enables you to swiftly identify whether a product is currently in stock,
The “Sort by” filter is crucial as it lets you prioritize how products are displayed based on your preferences. Whether you prioritize the latest items, the most popular, or want to stick to a specific price range, the “Sort by” filter ensures a tailored shopping experience.
The LexTec shop page offers customization through the grid view option. You can adjust how products are displayed by choosing from various options, including rows of two, three, four, or five products. This flexibility enables you to customize the visual presentation of products based on your preference.
You can control the number of products displayed on a page. You can choose to display 9, 12, 18, or 24 products per page according to your preference. Adjust this setting based on your preference to make browsing more convenient for yourself.
